ICanHazChatCam Contact
one inbox for everything
Contact ICanHazChatCam support
The fastest way to reach ICanHazChatCam is one email address: [email protected]. Here is what to include, and when a report button does the job quicker than writing in.
Email support · No forms · Include your user ID
How do you reach the ICanHazChatCam support team?
Send an email to [email protected]. That one inbox handles account problems, coin purchases, club questions, privacy requests and anything else. There is no contact form on the site, so email is the most direct way to reach us. Write in English if you can, and keep one problem per message.
What should a support email to us include?
Enough for us to find your account and understand the problem without a back-and-forth. A good message takes two minutes to write and saves a day of waiting. The checklist below covers what we ask for most often, so you can send it all at once.
- Your user ID, shown on your profile page.
- The device and browser you were using, for example "iPhone, Safari".
- Roughly when it happened, with your time zone.
- For payments: the date, amount and the store or method you used.
- A screenshot of any error message, if there was one.
Never send us your password or a verification code; nobody on our side has any reason to request them.
Do you need to email us to report someone?
Usually not. The quickest way is the report option on the person's profile or in the chat, which sends the details straight to the team. Block them as well so they cannot reach you again. Email us only if the problem continues or if it needs more explanation than the report allows.
If you do write in about another user, include their user ID and roughly when the chat happened. Screenshots of a private chat with you are fine to send to support; please do not post them anywhere else.
Where do privacy and data requests go?
To the same address. If you want a copy of the information tied to your account, want something corrected, or want the account removed, say so in the subject line and include your user ID. The privacy policy explains what we keep and why, so it is worth a skim before you write.
Quick fixes worth trying before you email
A lot of messages we get are about the camera. If your video is black or the other person cannot hear you, the troubleshooting table in our webcam chat guide fixes most cases in a minute. Questions about joining or creating a club are covered on the chat rooms page, and privacy questions often have an answer in the anonymous chat notes. Want to know more about who we are? Try the about page, or go back to the ICanHazChatCam home page and start a match.
Keep chatting
Support, in short.
How quickly does support reply?
We aim to answer every email. Messages with your user ID and a clear description get answered fastest.
Can I delete my account?
Yes. Email support from the address linked to your account, or include your user ID, and ask for deletion. We will confirm once it is done.
I was charged but got no coins. What now?
Email support with the date, amount and payment method, plus your user ID. We will check the purchase and sort it out.
Is there a phone number?
No. Support runs by email only, which also gives us a written record of your request.